Table of Contents

• 1. Browse the Knowledge Base

• 2. Contact the Support Team

• 3. Troubleshooting Common Issues

1. Browse the Knowledge Base

The Knowledge Base is your first stop for answers to most questions. Here’s how to use it:

• Search for Topics: Use the search bar at the top of the Teacher Account interface to find relevant articles.

• Categories: Explore categorized sections such as "Registration," "Reports," and "Class Activities" for detailed guides.

• FAQs: Check the Frequently Asked Questions section for quick solutions to common queries.

 💡 Pro tip: Bookmark frequently used articles for quick reference during your tasks.

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2. Contact the Support Team

If you can’t find an answer in the Knowledge Base, the support team is available to assist you. Here’s how to reach them:

• Email Support: Send an email with your query to the support team. Include your school name and Teacher Account details for faster resolution.

• Chat Support: Use the live chat feature (if available) for real-time assistance during working hours.

• Phone Support: Call the support hotline (if provided) for urgent issues.

 💡 Pro tip: Keep your account details ready when contacting support for quicker assistance.

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3. Troubleshooting Common Issues

Here are solutions to common issues you may encounter:

• Login Problems: If you’re unable to log in, reset your password using the "Forgot Password" link on the login page.

• Page Errors: Clear your browser cache or try accessing the account in a different browser.

• Feature Not Working: Ensure your browser is updated and compatible with the Teacher Account requirements.

 💡 Pro tip: For consistent performance, use a modern browser like Chrome, Firefox, or Edge.

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