Table of contents

• 1. Viewing and Managing Results

• 2. Common technical issues and what to do

• 3. Reporting Anomalies

• 4. Reporting Native English Speakers

• 5. Changing a Student's Name

• 6. Downloading Results and Certificates

1. Viewing and Managing Results

Welcome to the Big Challenge. In this tutorial, we'll show you how to view your students' results for the contest.

Because the competition takes place at different times in different schools, compiling the results takes a little time. As soon as scores become available, a provisional version of the results is shared with teachers.

This provisional phase allows you to review the results and report any irregularities. Once the final results are published, the option to report anomalies is no longer available.

🔐 Step 1: Log in to Your Teacher Account

Log in to your teacher account and go to the Contest tab. Then click Results.

📋 Step 2: Review Student Results

In the left-hand menu, you'll see a table showing each student's name, whether their result is provisional or final, their total score, and detailed scores for reading and listening.

🏆 Step 3: Rankings

Once the final results are published, each student has three rankings: one for their school, one for their region, and one at the national level.

🔎 Step 4: Filter and Sort

Use the filters to display a specific class or level. You can also sort by name, score, or ranking by clicking the small triangle icons next to the column titles.

⚠️ Step 5: Report Anomalies

If something doesn't look right, you can report it directly from this page. Watch our separate tutorial, Reporting an Anomaly, for details.

👩‍🏫 Step 6: Reporting Native English Speakers

If any of your students are native English speakers, report them separately. Find out how in the Reporting Native English Speakers tutorial.

📥 Step 7: Export and Certificates 

To export results or download certificates, check the Downloading Results and Certificates tutorial. Remember, certificates are only available after final results are published.

🎥 Watch the Full Tutorial

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2. Common Technical Issues and What to Do

Problem: Results show 0% and “/”

This usually indicates that the student’s device blocked some essential contest features. Most commonly, the issue is related to:

• The input interface of the contest

• The platform’s connection to the internet

• The audio files required for the listening part

• The final submission process (including the security code)

What to do:

• Try using a different device

• Ensure that the three URLs listed in the Checklist are unblocked on the device

In your teacher account, you can mark these cases as “Anomaly: technical problem”. This will:

• Exclude the result from the official rankings

• Reopen access for the student to retake the contest

Problem: A “Technical Problem” message appears after the 55 questions

This message typically appears just before the final code is displayed. The meaning depends on the timing:

• If the student completed all questions, all answers were successfully submitted. The message only affected the code display.

• If the contest stopped partway through, the answers may not have been received.

What to do:

• Check the student’s provisional result 24 hours after the contest in your teacher account

• If the result seems implausible, mark it as “Score too low” or “Technical problem.”

• This will exclude the result from the ranking and allow the student to retake the contest

If the code was not shown to the student but the answers were submitted, you can retrieve the code in your teacher account 24 hours after the contest and share it with them.

Problem: The message “Birthday invalid” appears

This error usually appears when:

• The student entered an invalid birthdate (for example, today’s date instead of their actual birthdate)

• The student did not select the correct role (they must select “Student”)

What to do: Check the input and try again. If the issue continues to appear, the student’s device is likely blocking the form interface or submission.

We recommend using a different device or adjusting the device’s security settings to allow the form to display and submit properly.

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3. Reporting Anomalies

Welcome to The Big Challenge! In this tutorial, we'll show you how to report anomalies in student results to ensure fairness and accuracy.

Because the competition takes place at different times in different schools, compiling the results takes a bit of time. As soon as scores start becoming available, a provisional version of the results is shared with teachers.

During this provisional phase, you can review the results and report any anomalies. Remember, reporting is only possible while the results are still provisional. Once the final results are published, the option to report anomalies is no longer available.

🔐 Step 1: Access the Results

Log in to your teacher account and go to the Contest tab. Then click on the Results menu on the left-hand side.

👀 Step 2: Find the Student

Find the student you are concerned about and click the three-dot menu (...) next to their name.

📝 Step 3: Report an Anomaly

Select Report an Anomaly and choose one of the available reasons:

• Student's score is too low

• The student had a technical problem

• There is a problem with the level

• Student's score is too high

• The student is not registered

• The student has done the test without the teacher's consent

• This is a teacher

• English-speaking student

• The student is already on the list

• Other

✅ Step 4: Submit and Review

Click Submit to report the anomaly. Our team will review it.

If a result is flagged as “Not in the rankings”, it is excluded from official classification. Students may have the opportunity to retake the contest depending on the situation. Here's a summary:

 📌 Note: English-speaking students are still eligible for participation gifts but are not eligible for the main prizes awarded to top-ranking students.

🎥 Watch the Full Tutorial

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4. Reporting Native English Speakers

Welcome to the Big Challenge. In this tutorial, we'll show you how to report native English speakers to help maintain fairness and accuracy in the Big Challenge results.

🔐 Step 1: Log in to Your Teacher Account

Go to the Contest tab and click on Results in the left-hand menu.

👀 Step 2: Find and Select the Student

Search for the student or scroll through the list. Click the three-dot menu next to their name and select Report an Anomaly.

📝 Step 3: Report as English-Speaking

Select English-speaking student from the list of reasons. The student’s result will stay visible but will be classified out of competition.

 📌 Note: Native English-speaking students can still participate for fun and receive participation gifts, but are not eligible for main prizes.

🎥 Watch the Full Tutorial

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5. Changing a Student's Name

Welcome to the Big Challenge. In this tutorial, we'll show you how to change a student's name in your account.

🔐 Step 1: Access the Student's Results

Go to the Contest tab, then Results in the left-hand menu. Find the student and click the three-dot menu next to their name.

📝 Step 2: Edit the Name

Click Edit Name, update the first name, last name, or both, then click OK to save.

🏫 Step 3: (Optional) Edit Class

If needed, you can also edit the student's class assignment just below the name edit option.

🎥 Watch the Full Tutorial

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6. Downloading Results and Certificates

Welcome to the Big Challenge. In this tutorial, we'll show you how to download your students' contest results and certificates.

🔐 Step 1: Export Results

In the Contest tab, go to Results. At the top right corner, click Export and choose XLSX or PDF format based on your preference.

📜 Step 2: Download Certificates

Navigate to the Documents tab. Choose whether you want certificates with or without rankings and with or without background.

Click Generate and wait for the confirmation email to download your certificates.

🎥 Watch the Full Tutorial

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